Retail Store Manager

Job Title: Retail Store Manager
Job Level: Mid-Level
Job Type: Full-Time, Exempt
Job Location: Cotopaxi Retail Store - Newbury Street, Boston, MA
Job Compensation: $70-80k

About Cotopaxi:

Cotopaxi is a B Corporation that makes adventure travel gear to empower people to see the world and make it better. Our Gear for Good^Ⓡ promise is to make our products as ethically, sustainably, and durably as possible, while having a positive social, environmental, and economic impact. We dedicate 1% of revenue to the Cotopaxi Foundation, which supports nonprofit partners with proven track records of alleviating poverty. Through our Foundation to date, we have helped more than 4.25 million individuals experiencing extreme poverty. For more information, visit www.cotopaxi.com.

Cotopaxi is a company that values people, innovation, and adventure and our work environment reflects just that. Whether you are working from one of our retail stores, our headquarters, your couch at home, or even your van in the woods, you’ll feel the camaraderie of our amazing team of visionaries, builders and go-getters. We are a team of adventurous, mission-driven people looking to prove that business CAN be a force for good.

Job Overview (What You’ll Do):

Cotopaxi is looking for our next Store Manager to lead the Boston team!

At our brick & mortar stores, profit is a byproduct of good conversation. We look to inspire others and have a vision for a world in which business positively impacts society, community, and environment. Our Store Managers recognize the value of both internal and external relationships and they/she/he looks to foster an environment that welcomes people from all backgrounds no matter what their connection and experience is with the outdoors.

As the Store Manager you are responsible for all aspects of the store operations, the development of your Llamas, and local engagement. Whether you are creating campfire connections with our customers and neighboring stores, coaching your Guides on our newest products and sales approach, planning local events, or managing the store P&Ls, the success of this location starts with you.

As a retail leader you will continue to scale your team to achieve current goals and set up your location for future success, while also being a lifeline for other Store Managers and contributing to our unique retail culture. Most importantly, you will guide our retail team through the embodiment of Cotopaxi’s values, leveraging your desire to inspire others and be a part of the local community.

Job Responsibilities (How You’ll Do It):

We Do Retail Differently

• We look to create a people-first culture. We support every customer through their personal journey in the store with intention. We create deeper connections and make impactful moments that humanize the retail experience.
• Community drives us and we want to be a part of the area we reside in. We aspire to be a lifeline and resource!
• We value character and camaraderie. We not only strive to build deeper connections with our customers, but also within our team, sharing each other's stories and passions in and out of the store!
• Enabling work-life balance for you, we offer unlimited Responsible PTO for Retail Store Managers.

The Experiences We Look to Create

• Have a strong floor presence - lead your Guides by example in making memorable moments for our customers and ensuring a consistent best-in-class experience for everyone.
• Be the in-house expert on Cotopaxi products and initiatives, and share that knowledge with your Guides.
• Coach and develop your Guides through encouragement, training, and productive feedback.
• Positively impact the community! Organize monthly revenue and community driven events.
• Uphold our mission-driven values and plan volunteer opportunities for you and your team to participate in.
• Be a brand ambassador - live and inspire the Cotopaxi culture and values of people, impact and adventure in and outside of the store!

Operations and Expectations

• Drive KPI’s by measuring, monitoring and taking action to ensure there is a positive impact on the P&L.
• Strategically manage the store’s budget and P&Ls.
• Collaboration is key. Partner with your leader on business development, community engagement, and team management to ensure store success.
• Maintain appropriate staffing levels and manage the hiring of your herd.
• Flexibility to work varying hours to support team and store needs including holidays and weekends.
• Spruced and ready - manage inventory levels, ordering and receiving, and back of house processes.
• You don’t mind being on their feet and can relatively lift 50lbs and climb a ladder carrying boxes and bags.

The Ideal Candidate (What You Need to Succeed):

• 2+ years of store management experience leading a team of 10+ direct reports, ideally in a retail environment.
• You are a people-first leader. You know how to motivate a team and can be a lifeline for others!
• Ability to analyze and make data driven decisions to positively impact the business.
• Working knowledge of Google Suite and Microsoft Office, and experience with NetSuite is a plus.
• Experience creating an effective staff schedule that supports the team and business needs.
• Team dynamics excite you! You have experience hiring, training, and developing a team. You understand the need for a diverse team and that each member brings a unique experience to the table.
• Our retail channel is growing and evolving, so you’ll be evolving with it, which is why we like to see candidates who show a strong capacity for collaboration, creative-thinking, and adaptability.

Job Benefits (The Perks):

We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.

The salary range for this position is $70,000-80,000/year and will be based on the experience that you bring to the table. 

Here is a snapshot of the benefits we provide:

• Medical, Dental, and Vision benefits with HSA, FSA, and DCSA options.
• Voluntary Short- and Long-Term Disability Insurance.
• Voluntary Accident and Critical Illness Insurance.
• Company-paid Basic Life Insurance with the option to purchase additional coverage.
• Company-paid Employee Assistance Program(s).
• Company-paid Mental Health Benefits.
• Company-paid Volunteer Time Off.
• 401(k) plan with employer match.
• Unlimited responsible PTO.
• 60% off Cotopaxi products.
• Additional outdoor/adventure/lifestyle brand discounts.
• Regular virtual/in-person celebrations.
• A fun, mission and people-first company culture!

As a mission-driven brand, Cotopaxi is not only hyper aware of but also deeply invested in putting people first and paving the way as a humanitarian brand. We welcome, embrace and celebrate all people regardless of gender, age, race, disability, nationality, ethnicity, faith, or sexual orientation. We believe in Doing Good, and how we’re involved with that has no limits.

No matter what experience you have within the outdoor industry we encourage you to apply. At Cotopaxi we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and radical candor are necessary for success. Show us how your experiences have shaped you and how you can contribute to Cotopaxi in our mission to Do Good. We can’t wait for you to share with us your personal story!