Job Title: Fulfillment Operations Manager - Outbound
Job Level: Entry-Level
Job Type: Full-Time, Exempt
Job Location: Cotopaxi Distribution Center - West Valley City, UT
Job Compensation: $55-65k

About Cotopaxi:

Cotopaxi is a B Corporation that makes adventure travel gear to empower people to see the world and make it better. Our Gear for Good^Ⓡ promise is to make our products as ethically, sustainably, and durably as possible, while having a positive social, environmental, and economic impact. We dedicate 1% of revenue to the Cotopaxi Foundation, which supports nonprofit partners with proven track records of alleviating poverty. Through our Foundation to date, we have helped more than 4.25 million individuals experiencing extreme poverty. For more information, visit www.cotopaxi.com.

Cotopaxi is a company that values people, innovation, and adventure and our work environment reflects just that. Whether you are working from one of our retail stores, our headquarters, your couch at home, or even your van in the woods, you’ll feel the camaraderie of our amazing team of visionaries, builders and go-getters. We are a team of adventurous, mission-driven people looking to prove that business CAN be a force for good.

Job Overview:

At Cotopaxi, people are always at the heart of what we do, and in our Distribution Center, you’ll play a key role in supporting not just our customers' direct orders, but also our brick-and-mortar stores, wholesale partners, and more! As the Outbound Fulfillment Operations Manager, you'll oversee the shipping of all eCommerce, Retail, and Wholesale outbound merchandise—ensuring timely, accurate fulfillment for a variety of channels.

This position is perfect for a dynamic leader with 3-5 years of experience in fulfillment or operations, who thrives in collaborative environments. They/she/he brings energy, motivation, and a passion for driving smooth, efficient operations. With a primary focus on ensuring that all outbound orders are picked, packed, and shipped with care and precision, always keeping the end receiver—our incredible customers—top of mind.

We believe in the power of curiosity, candor, and collaboration. Our culture is built on trust and mutual support, where work-life balance and personal development are a priority. If you’re ready to lead a tight-knit team, solve operational challenges, and celebrate wins and share laughter, Cotopaxi's DC is where to do it!

What You’ll Do (Job Responsibilities):

Operations and Expectations:

• Ensure daily production goals are met and accurate staffing levels in place to support these efforts.
• Oversee team productivity and work methods to drive productivity improvements.
• Communicate cross-functionally with internal and external partners to ensure product is getting out the door appropriately and efficiently, and proactively provide timelines and volume flow updates to appropriate parties.
• Manage and stage outbound products. Ensuring packing and shipping accuracy and efficiency, and determining areas of improvement to further expedite this process to better support our customers.
• Keeping us stocked up! Oversee the purchase and payments on day-to-day supplies that keep the warehouse running.
• Consistently striving to meet or exceed performance and efficiency metrics such as Units Per Hour (UPH), Cost Per Hour (CPH), Service Level Agreement (SLA), accuracy, and budget targets.
• Operate equipment including reach trucks, order pickers, and double jacks (training available).
• You don’t mind being on your feet and can lift 50lbs.

The Experiences We Look to Create for the Team:

• Have a strong floor presence. Create a fun, engaging environment for everyone.
• Be a lifeline for the warehouse. Address and resolve employee-related matters fairly and promptly.
• Share the load. Prioritize department needs by delegating fairly and appropriately between yourself and the team.
• Develop and celebrate your team! Oversee individual performance and empower your associates through training and development, encouragement, and productive feedback.
• Support creating an environment of continuous feedback through employee engagement initiatives.
• Grow the herd! Collaborate with People Operations to help discover and hire new associates.
• Live and inspire the Cotopaxi culture and values of people, impact and adventure.
• Be deeply committed to creating a supportive, safe, and positive work environment for everyone and ensure safety protocols and practices are followed.

Experiences to Highlight (What You Need to Succeed):

Your Experiences:

• You bring 3-5 years of experience overseeing eCommerce and/or Wholesale operations.
• You bring 3-5 years of experience leading a team of 20+ direct reports.
• Proficient in Microsoft Excel and have previous experience with Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) systems. Jasci and NetSuite experience preferred.
• Our DC channel is growing and evolving, so you’ll be evolving with it, which is why we like to see candidates who show a strong capacity for collaboration, creative-thinking, and adaptability.
• Prior forklift experience is preferred.

Who You Are:

• An eye for detail. You're organized and someone who thrives in a start-up minded company.
• Communication is key – can work cross-functionally effectively with our internal and external partners.
• You are a leader. You know how to motivate a team and can be a lifeline for others!
• Team dynamics excite you! You understand the need for a diverse team and that each member brings a unique experience to the table.
• Humanitarian at heart - we support your personal passions in and out of the workplace, always encouraging community engagement and volunteer efforts!
• Bilingual (Spanish) is a plus, but not required.

Job Benefits (The Perks):

We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.

The salary range for this position is $55,000-65,000/year and will be based on the experience that you bring to the table. 

Here is a snapshot of the benefits we provide:

• Medical, Dental, and Vision benefits with HSA, FSA, and DCSA options.
• Voluntary Short- and Long-Term Disability Insurance.
• Voluntary Accident and Critical Illness Insurance.
• Company-paid Basic Life Insurance with the option to purchase additional coverage.
• Company-paid Employee Assistance Program(s).
• Company-paid Mental Health Benefits.
• Company-paid Volunteer Time Off.
• 401(k) plan with employer match.
• Unlimited responsible PTO.
• 60% off Cotopaxi products.
• Additional outdoor/adventure/lifestyle brand discounts.
• Regular virtual/in-person celebrations.
• A fun, mission and people-first company culture!

As a mission-driven brand, Cotopaxi is not only hyper aware of but also deeply invested in putting people first and paving the way as a humanitarian brand. We welcome, embrace and celebrate all people regardless of gender, age, race, disability, nationality, ethnicity, faith, or sexual orientation. We believe in Doing Good, and how we’re involved with that has no limits.

No matter what experience you have within the outdoor industry we encourage you to apply. At Cotopaxi we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and radical candor are necessary for success. Show us how your experiences have shaped you and how you can contribute to Cotopaxi in our mission to Do Good. We can’t wait for you to share with us your personal story!

Cotopaxi participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.